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Stay Here, Stay Safe

How we will protect our staff and guests post lockdown

Minimising the risk of Covid-19 at The Old Rectory Hotel

 

The welfare of our guests and our staff is always our first priority. We have been working hard, carrying out risk assesments and developing new, adapted working practices in accordance with recommendations and guidelines from the Institute of Hospitality. When you visit us again, you can be assured that we have done all we can to keep you and your loved ones safe.

The Old Rectory is a small, privately run, boutique hotel which is licenced for residents only. As our facilities are not open to the general public, the only people you will come into contact with will be our staff and your fellow guests, of which there will be a maximum of 14 other people. This means that your potential exposure to the virus is reduced.  For us to comply with 2 metre distancing rules, we will be operating with a reduced number of rooms, which will be a total of 8. We intend to maintain 2m distancing, as we feel this is best practice.

Our hotel operations have been reviewed and amended in accordance with industry guidelines. We have looked at every aspect of our guests’ journey and experience and considered how our services can be delivered safely and as well as we possibly can. We have documented our customer journey and how this will be adapted for you to read and we hope that this will give you some assurance so that when you Stay Here, you Stay Safe. 

To give our guests additional confidence we have applied for Covid Confident Accreditaion with the AA , an assessment scheme that will support the hospitality industry in re-establishing and rebuilding consumer confidence as the UK prepares to come out of lockdown.

We have aquired a  JLA Sanitiser machine. Usually used in hospitals and care homes, it offers an all-in-one solution that eliminates both germs and odours easily. Using the natural disinfection properties of ozone, the system removes unwanted bacteria from the air and surfaces with none of the damage, smells or harmful chemical residue that can come with using traditional methods of disinfection. The bedroom is ready to be safely used within 45 minutes.

We are training our people in our new ways of working and we look forward to welcoming you, as our guest, after 12th July.

Click here to see a video of the sanitiser

Our Customer Journey

 

For our hotel guests, we have looked at each step of the customer journey to assess how we can keep you as safe as possible, whilst still giving you as much of the outstanding “Old Rectory” experience we can.

*Please note: our processes and precautions will be under constant review, and this guide will be constantly updated to give you the very latest information. We will, of course, always comply with all government regulations and industry recommendations – and more.

 

Select a step to read more

 

Pre Arrival Arrival & Check In Common Areas Bedrooms & Bathrooms Food & Drink Check Out

Pre-Arrival

 

You can book your stay online at oldrectoryhotel.co.uk or by calling our Hotel Reservations team on 01598 763368.

We recommend before booking your stay that you read through our ‘Stay Here, Stay Safe’ procedures to ensure you understand all the actions we have in place to keep you safe during your stay and minimise the risk of Covid-19 spreading.

We strongly recommend, when available, that you download the government approved track and tracing application to ensure we are all alerted to any guests who may pose a risk of spreading Covid-19.

If you have any concerns about your stay, please do not hesitate to get in touch  our team will be happy to talk to you further about these.

  1. We politely request that if you are displaying any symptoms of Covid-19 that you call us to postpone your stay. These include; A high temperature, a new and persistent cough and either loss of taste or smell.
  2. If you have booked directly with us, prior to your arrival we will email or contact you with all the necessary information about your stay, our latest Covid-19 management processes and information about the local area.
  3. If you have not booked directly with us you can find all the information relating to your forthcoming stay online.

Arrival & Check-In

 

  1. We will ask you to confirm by email that you are safe and able to travel 24 hrs prior to your arrival date.We politely request that if you are displaying any symptoms of Covid-19 that you do not enter the hotel. These include a high temperature and a new and persistent cough, loss of taste or small.
  2. On arrival, we respectfully ask all guests to ring the front doorbell and wait to be safely invited in by a member of staff
  3. We will scan all guests’ temperatures on arrival. Any of our guests or visitors displaying a high temperature or Covid-19 symptoms will not be able to stay with us and may be asked to leave the premises
  4. We have put in place signage on arrival and throughout the hotel detailing the guidelines we have in place to protect you and our teams
  5. We have added a Perspex screen to our reception stations, so we can all safely keep our distance. If you have any questions or need assistance during your stay simply dial 0 from the phone in your room. Please note we have thermometers at reception should you feel concerned at any point during your stay.
  6. Hand sanitising stations will be provided at all hotel entrances, in reception areas and at other strategic points for you to use. We politely ask you use these before entering the hotel
  7. Our check-in process has been streamlined to allow for a fast and reduced-contact experience. Please also note that we will only be accepting debit and credit cards for the foreseeable future, to avoid the handling of cash. Our check-in time remains the same, from 14.00 hrs.
  8. The hotel has been reconfigured where necessary and marked out to ensure social distancing of a minimum of 2 meters can always be maintained.
  9. All surfaces, screens, door handles and equipment will be regularly cleaned and sanitised throughout the day and after use by our ‘Clean Team’ and checked.
  10. Bedrooms and Public Space will be regularly disinfected using our hospital grade Sanitising Machine harnessing the power of OTEX ozone disinfection technology offering the ultimate in air and surface area deep cleaning.
  11. During these times we have been advised against handling your luggage or belongings or showing you around the hotel or to your room. However, we are always happy to help and will ensure we do so with your safety in mind.
  12. If you have any special requirements, please let us know before you arrive so we can make the necessary preparations with everybody’s safety in mind.

Common Areas

 

  1. We have set up hand sanitising stations throughout the hotel for you to use and we politely ask you use these when entering the hotel.
  2. Extensive cleaning of shared surfaces will be conducted throughout the day by our ‘Clean Team’ and checked.
  3. We ask that guests who are staying with us use the bathrooms in their bedrooms rather than public washrooms
  4. When walking through the hotel we will ask that you please use your discretion and consideration by keeping a social distance of a minimum of 2 meters between yourself and other guests. We have put in place floor markings and guidance signage throughout the hotel to assist.

Bedrooms & Bathrooms

 

  1. We will provide hand sanitiser and disinfectant wipes in all our bedrooms for you to use, as well as an information guide on best practices for staying safe when on your break with us.
  2. Every guest bedroom and en-suite will be fully sanitised using our Ozone Sanitising System before each stay and sealed to ensure no contamination occurs prior to your arrival.
  3. Fabric items such as mattresses, pillows, cushions, carpet, chairs and other furniture will be disinfected using our hospital grade Ozone Sanitisation Machine which is otherwise harmless to you and us.
  4. All surfaces are thoroughly wiped down and cleaned prior to your arrival.
  5. Linens and towels are professionally washed on a high heat, with added sanitisation. Consumables are replaced before each stay.
  6. Any printed material has been removed where possible or laminated and will be sanitised before and after your stay.
  7. Our housekeeping teams undergo sanitisation prior to starting work and will wear the appropriate PPE during cleaning.

To reduce contact, Housekeeping will not enter you room during your stay. Any additional linen, towel, toiletries etc will be provided upon request.

 

Food & Drink

 

Our restaurant will be operating at reduced capacity to adhere to the recommended social distancing guidelines. As we are not open to the general public,   you can eat with us feeling assured that we have in place precautions to minimise the spread of Covid-19 and keep you and your fellow guests safe.

  1. When you stay with us you can dine in the designated dining areas.
  2. We have adapted our dining room to ensure all diners are a minimum of 2 meters apart.
  3. We are able to offer flexible table configurations dependent upon your household size. We will call you prior to your arrival to discuss these options with you and answer any questions you may have.
  4. We recommend all diners download the track and tracing application to ensure we are all alerted to any guests who may pose a risk of spreading Covid-19.
  5. If you are displaying any of the symptoms of Covid-19 we ask that you call us to postpone your booking.
  6. We will be offering an à la carte breakfast for you to enjoy during your stay. To manage physical distancing, we will agree a dining time with you at check in.
  7. If you are staying with us we will confirm at check-in your dining times during your stay.
  8. To maintain the social distancing guidelines, we will offer a full table service throughout the hotel, dining room and lounges.
  9. We have created separate entry and exit points to our dining room, limiting contact and maintaining social distance between all guests and our staff.
  10. We ask that guests who are staying with us use the bathrooms in their bedrooms.
  11. Hand sanitising stations will be set up at the entry and exit points to use and should be used every time you enter or exit the ding room.
  12. All our staff, including those in our kitchens and dining areas, undergo further training and sanitisation prior to starting work and will be appropriately attired in line with PPE guidance.
  13. We will only be accepting credit and debit cards at this time.
a picture of a set table with a plate of food and a vase with a pink tulip

Check-out

 

  1. A printed room bill will be placed under your door early on the morning of check out.
  2. To check out, all you need to do is return your room key to the box in reception. We will automatically take payment for your stay using the debit or credit card details we hold on file.
  3. You may request a final bill to be emailed to you at reception. If you did not book directly with the hotel, you will need to supply an email address to the reception team.

We ask that you use the hand sanitisers before leaving the hotel.

Our people: Training, Hygiene and Protection

 

 

  1. Our team has undergone hospitality-focused training on how to prevent the contagion of  Covid-19.
  2. All staff will be temperature checked upon arrival at work and will be required to self-certify that they have not been in contact with anyone with Covid-19 symptoms each day.
  3. Any staff member who shows symptoms will be immediately sent home and will be required to self-isolate for 14 days prior to returning to work.
  4. Internal regulations have been introduced that require our staff to wear the appropriate PPE during their shifts and to wash their hands frequently.
  5. Hand sanitising stations are located at all entry and exit points back of house for the teams to use.
  6. All kitchen staff will work adhering to the 2 meter social distancing guidance.

Our operating procedures are clearly displayed through out the back of house areas.

 

A photo of Huw and Sam Rees-Prosser with their Trip Advisor Traveller's Choice awards

Check availability and book a room with us.


01598 763 368

info@oldrectoryhotel.co.uk