To keep both you, the guest, and our staff safe we are implementing social distancing and new adapted ways of working.
This document forms part of our Covid safe risk assessment and everyone should follow the guidelines to ensure everyone has as safe a stay as possible
Should a guest develop symptoms of Covid-19 (fever, dry persistent cough, loss of sense of taste or smell) or if we observe a temperature in excess of 38 degrees centigrade, you and your party should immediately self isolate in your bedroom/s and make arrangements to return home immediately.
We will waive the cost of any remaining days of your stay. Once the guest has left the building the bedroom and public areas will be deep cleaned and fully sanitised using ozone gas.
If you are unable to return home, you should book a test in accordance with NHS guidelines and follow their procedures. If you are unable to return home and have to remain here at The Hotel, then in accordance with NHS guidelines, you will be charged for any additional nights you remain with us.
Our usual check in time is 2pm and we will make every effort to have your room ready by this time. Our cleaning protocols have been strengthened to keep everyone safe and your bedroom will be sanitized using our Hospital grade Ozone gas machine prior to your arrival. This process takes a minimum of 45 minutes per room and at busy times, there may be a delay finishing the preparation of your room.